Why is it important for PSTs to collect a callback number from callers?

Collecting a callback number from callers is essential because it ensures that Public Safety Telecommunicators (PSTs) can reach the caller if the call becomes disconnected. In emergency situations, every second counts, and having a way to reconnect with the caller can be critical to providing timely assistance or receiving necessary updates about the situation. It allows PSTs to maintain communication, clarify information, or gather further details, which is particularly important in high-stress, evolving emergencies.

While options related to false alarms, documenting call records, and verifying identity have their significance, the primary and immediate purpose of obtaining a callback number is to maintain effective communication with the caller throughout the emergency response process. This capability enhances the overall efficiency and effectiveness of emergency response efforts.