Which of the following is a common challenge faced by PSTs?

Dealing with high volumes of calls during a crisis is a common challenge faced by Public Safety Telecommunicators (PSTs) because emergencies often result in a sudden surge of calls that can overwhelm dispatch centers. During critical incidents, such as natural disasters or large-scale emergencies, PSTs must efficiently manage and prioritize multiple incoming calls, ensuring that urgent situations get the immediate attention they require. This high-pressure environment demands quick thinking, effective communication, and strong multitasking skills to ensure that all callers are handled appropriately and resources are allocated properly.

The ability to calmly assess situations, relay information to first responders, and provide instructions to callers is crucial to help manage the crisis effectively. This multifaceted role can lead to increased stress and demands on the PST, making it one of the most significant challenges they face in their line of work.