Florida 911 Public Safety Telecommunicator (PST) Practice Exam

Which of the following defines a professional impulse or motivation to do what is right?

1. Integrity

2. Ethics

3. Professionalism

4. Accountability

The correct answer is: Ethics

The choice that best defines a professional impulse or motivation to do what is right is ethics. Ethics are the moral principles that guide individuals in determining what is right or wrong in their professional conduct. In a work environment, particularly in roles such as public safety telecommunications (PST), ethical standards play a crucial role in decision-making processes and influence how professionals interact with others, ensuring their actions align with societal expectations of fairness and justice. While integrity refers to the quality of being honest and having strong moral principles, it is more about the adherence to those ethical standards. Professionalism encompasses a broader array of behaviors and attitudes expected in a professional setting, including competency and respectfulness. Accountability involves a sense of responsibility for one's actions and their consequences, but it does not specifically address the motivation to act ethically. Therefore, ethics is the most precise term for representing the professional impulse to do what is right in a workplace context.