Florida 911 Public Safety Telecommunicator (PST) Practice Exam

Which characteristic is NOT typically expected from a public safety telecommunicator?

1. Strong written communication skills

2. Ability to multitask effectively

3. Unresponsive to caller needs

4. Critical thinking ability

The correct answer is: Unresponsive to caller needs

In the context of public safety telecommunications, being responsive to caller needs is a fundamental characteristic that telecommunicators must possess. This role is highly demanding and requires individuals to be empathetic and proactive in addressing the concerns of callers, especially in emergency situations. Telecommunicators must be able to listen actively, understand the nuances of a caller's situation, and provide appropriate support and direction. Unresponsiveness is counterproductive and would hinder effective communication and the ability to respond appropriately to emergencies. On the other hand, strong written communication skills, the ability to multitask, and critical thinking are all essential traits that enhance a telecommunicator’s performance. These skills help in documenting information, managing various tasks simultaneously during high-pressure situations, and making quick, informed decisions based on the information available.