Florida 911 Public Safety Telecommunicator (PST) Practice Exam

When asking callers about the timing of an incident, what should be the only responses?

1. In the future or past

2. In progress or resolved

3. In progress or past event

4. Current or historical

The correct answer is: In progress or past event

The focus when asking callers about the timing of an incident is to determine whether the situation is ongoing or if it has already occurred. This is crucial for prioritizing response efforts and ensuring the dispatcher has accurate information to relay to first responders. When stating that the timing can be "in progress or past event," it directly addresses the need to distinguish between incidents that require immediate assistance and those that are no longer active. This distinction is vital during emergencies, as it helps responders gauge the urgency of the situation and mobilize resources effectively. While other options may touch on relevant aspects of timing, they do not accurately represent the critical distinctions that must be made during a call. For instance, referring to timing in terms of 'future or past' could lead to confusion, as it does not address current emergencies. Similarly, 'current or historical' may imply a focus on documented events rather than the immediacy needed in an emergency response. The emphasis on "in progress or past event" provides the essential clarity needed for effective communication and decision-making in public safety scenarios.