What type of training should PSTs receive regarding emergency protocols?

PSTs, or Public Safety Telecommunicators, require comprehensive training that encompasses various aspects of emergency protocols to effectively respond to incidents and manage public safety communications. This training includes understanding local laws, procedures, and specific protocols that vary by jurisdiction, which enables PSTs to provide accurate information and appropriate resources during emergency calls.

Comprehensive training involves not only technical skills but also knowledge of the legal framework surrounding emergency services, the diversity of emergency situations, and protocols for collaboration with law enforcement, fire, and medical services. This multi-faceted approach ensures that PSTs are well-prepared to handle a broad range of scenarios and can make informed decisions that positively impact public safety.

While basic first aid and CPR, in-house training, or online modules can be valuable components of overall training, relying solely on any of these options would not provide the depth of knowledge needed for the dynamic and complex situations PSTs face daily. Comprehensive training prepares them to navigate the intricacies of communication, legalities, and emergency response effectively.