What should PSTs do if they suspect a call is a prank?

PSTs are trained to handle all calls with a high level of professionalism and care, regardless of their initial impression. This means that when there is a suspicion that a call may be a prank, the appropriate course of action is to treat the call seriously. Gathering necessary information is crucial in these situations because even if a caller seems to be joking or not taking the situation seriously, there is still a possibility that the call could involve a real emergency or a situation requiring intervention.

By taking every call seriously, PSTs ensure public safety and maintain an appropriate response protocol. This approach allows the telecommunicator to collect vital information that could not only confirm the legitimacy of the call but also provide essential details that may aid responding units. This methodical response is essential for ensuring that no genuine emergencies are overlooked. Additionally, treating all calls with seriousness helps set a standard for callers, indicating that public safety is always the priority.