What should a PST do in the event of a bomb threat?

In the event of a bomb threat, a Public Safety Telecommunicator (PST) is primarily responsible for gathering critical information from the caller while adhering to established protocols. This process involves asking specific questions designed to elicit as much information as possible, such as the location of the bomb, the time it is set to go off, the caller’s identity, and any other relevant details that can assist emergency responders.

Following prescribed protocols ensures that the information collected is consistent and complete, which is vital for the safety of the public and the effective response by authorities. The PST must remain calm and collected to manage the situation efficiently, as the caller could be in a high-stress state.

Taking immediate action, such as evacuation or ignoring the threat, may not be appropriate without first gathering essential details to assess the credibility and specifics of the threat. By following proper procedures and obtaining the necessary information, the PST plays a crucial role in the overall response to the incident.