What key information should a PST gather from callers during an emergency?

Gathering the correct information during an emergency is critical for a Public Safety Telecommunicator (PST) to ensure an effective response. The correct focus on location is vital because it enables emergency services to arrive at the scene without delay. In addition, understanding the nature of the emergency allows the PST to assess the situation accurately, prioritize the response, and relay crucial information to responders. Lastly, acquiring a callback number is essential if further information is needed from the caller or if they need to be contacted for updates or additional details.

The combination of these elements—location, nature of the emergency, and callback number—forms a comprehensive framework for initial emergency response, allowing both the PST and the responding units to operate with the necessary situational awareness.