Florida 911 Public Safety Telecommunicator (PST) Practice Exam

What is an appropriate demeanor for giving testimony during a hearing?

1. Conveying signs of confidence

2. Being courteous, using appropriate titles

3. Never guessing an answer

4. Providing all the information you know

The correct answer is: Providing all the information you know

Providing all the information you know during a hearing is critical because it ensures that the testimony is as comprehensive and informative as possible. When giving testimony, a telecommunicator should aim to offer a detailed account based on their knowledge and experience, which can significantly aid the understanding of the situation being addressed. This thoroughness helps establish credibility and supports the decision-making process of those involved in the hearing. In this context, while conveying confidence, being courteous, and avoiding guesswork are all important aspects of giving testimony, the ability to provide all relevant information stands out because it directly impacts the quality and usefulness of the testimony. It ensures that all critical facts and insights are shared, leading to more informed conclusions by those assessing the testimony.