What are the two main types of 911 calls?

The identification of emergency and non-emergency calls as the two main types of 911 calls is based on the fundamental purpose of the 911 system. Emergency calls are those that require immediate assistance from law enforcement, fire services, or medical professionals due to urgent situations that pose a threat to life, property, or safety. These situations might include incidents like active crime scenes, fires, or serious medical emergencies.

On the other hand, non-emergency calls involve situations that, while they may require police attention or other resources, do not necessitate an urgent response. Examples of non-emergency calls include reporting minor crimes, seeking information, or requesting services that do not require immediate action. Recognizing these two categories helps telecommunicators prioritize their responses effectively and ensures that emergency resources are available for life-threatening situations.

The other options, while they pertain to communication or types of calls, do not capture the dual nature of 911 operations as accurately. Medical and fire calls are specific types of emergencies but do not encompass the broader category of non-emergency situations. Local and international calls refer to telecommunications rather than emergency services. Direct and relay calls do not specifically pertain to how 911 calls are categorized in terms of urgency and need for immediate response.