What action should PSTs take in case of a power outage affecting the dispatch center?

In the event of a power outage affecting the dispatch center, activating backup procedures and redirecting calls to alternate centers is the most appropriate action for Public Safety Telecommunicators (PSTs). This method ensures that emergency services remain operational despite the loss of primary power, allowing for continued communication with the public and the coordination of responses to incidents.

Redirecting calls to alternate centers provides a critical continuity of service, which is essential in emergencies where timely response is vital. This action helps maintain the safety of the community by ensuring that emergency calls are still received and managed effectively.

Maintaining operations through backup systems, which may include generators or alternate dispatch locations, is part of the protocols designed to handle unforeseen disruptions. This approach not only protects the integrity of the emergency response system but also supports the overall mission of public safety.

In contrast, ceasing all operations, sending responders home, or ignoring incoming calls would jeopardize public safety and hinder the ability to provide essential services during a critical time. Therefore, the correct response highlights the importance of preparedness and adaptability within emergency services.