Florida 911 Public Safety Telecommunicator (PST) Practice Exam

Tracking responders is a primary responsibility of:

1. Call Takers

2. Quality Improvement Personnel

3. Dispatchers

4. Field Training Officers

The correct answer is: Dispatchers

Tracking responders is primarily the responsibility of dispatchers. Dispatchers play a critical role in managing and coordinating emergency responses. They maintain real-time communication with first responders, such as police, fire, and emergency medical personnel, ensuring that they are informed about ongoing incidents and any changes in the situation on the ground. Dispatchers utilize various tools and technology to monitor the location and status of responders, ensuring that they can provide timely updates and support. They are responsible for assigning calls to units, tracking their progress, and ensuring that resources are allocated effectively. This role is vital for maintaining situational awareness and ensuring the safety of both responders and the public. In contrast, while call takers are responsible for receiving and processing emergency calls, their focus is on gathering information from callers rather than tracking responders. Quality improvement personnel analyze data and processes to enhance service but do not typically engage directly in the management of responding units. Field training officers are involved in training new personnel and do not have the primary responsibility of tracking responders during incidents.