Florida 911 Public Safety Telecommunicator (PST) Practice Exam

Law enforcement call prioritization is based solely on the individual incident.

1. True

2. False

The correct answer is: False

Law enforcement call prioritization involves assessing not only the specifics of an individual incident but also several other factors. While the nature of the incident, such as its severity or the potential threat to life, plays a crucial role, other elements are also considered. These may include the location of the incident, the availability of units, ongoing situations in the area, and historical data about patterns of crime. In practice, prioritization helps agencies effectively allocate resources to ensure that the most critical situations receive attention first. Factors like whether a weapon is involved, the number of people affected, and the risk of escalation can influence how calls are triaged. Therefore, prioritization is a dynamic process that takes into account a variety of influences beyond just the individual event, making the statement that it is based solely on the individual incident inaccurate.