Florida 911 Public Safety Telecommunicator (PST) Practice Exam

Is the assertion “The PST should avoid using complex language when giving instructions” true?

1. True

2. False

3. Only in emergencies

4. Only for inexperienced callers

The correct answer is: True

Using complex language when giving instructions can lead to confusion and misunderstandings, particularly in high-stress situations such as emergencies. The primary role of a Public Safety Telecommunicator (PST) is to provide clear and concise instructions to callers, ensuring they can understand and act upon the information given without unnecessary complications. When instructions are simple and straightforward, it helps to ensure that the caller can follow them accurately, which is crucial, especially in emergency scenarios where time is of the essence. This approach enhances the efficiency of communication and increases the likelihood of a positive outcome. The assertion that PSTs should avoid using complex language is grounded in the need for effective communication. Clarity is key in emergency situations, and by avoiding jargon or complex terminology, PSTs can cater to a wider audience, including individuals who may be panicking or under significant stress. This not only promotes better comprehension but also helps to build trust and reassurance with the caller.