How should PSTs handle calls involving children?

When handling calls involving children, using a calm, reassuring tone and asking simple questions is crucial for effective communication. Children may be frightened or confused, and a soothing voice can help put them at ease. Simple questions allow them to understand what is being asked without overwhelming them with complex language or concepts, which could lead to further distress or confusion.

Additionally, this approach fosters a positive interaction, encouraging children to express their needs or provide necessary information more freely. Clear and age-appropriate communication can significantly improve the effectiveness of the call and ensure that the child's safety and well-being are prioritized during what might be a stressful situation. This technique aligns with the goal of public safety telecommunicators to provide support and gather information efficiently while maintaining a compassionate demeanor.