How can Public Safety Telecommunicators (PSTs) effectively reduce bias in emergency responses?

Public Safety Telecommunicators (PSTs) can effectively reduce bias in emergency responses by following unbiased protocols and treating all callers with respect. This approach ensures that every individual seeking assistance is handled with professionalism and without prejudice, regardless of their background, race, or socioeconomic status. By adhering to established protocols, PSTs can minimize the influence of personal biases or preconceived notions, which helps to ensure that responses are based solely on the information provided and the nature of the emergency. This uniform and respectful treatment fosters trust within the community and encourages all individuals to seek help when needed, ultimately leading to better public safety outcomes.