Florida 911 Public Safety Telecommunicator (PST) Practice Exam

Employee absences may lead to which impact on a communications center?

1. Decreases cost

2. Lessens workload

3. Boosts morale

4. Adversely affects staffing

The correct answer is: Adversely affects staffing

Employee absences in a communications center primarily lead to adverse effects on staffing. When employees are absent, it creates a gap in the workforce, which can result in an increased workload for the remaining staff members. This can lead to stress and burnout, potentially further exacerbating staffing issues as those remaining may need to take on additional shifts or overtime to cover for the absences. Additionally, insufficient staffing can impede the center's ability to respond effectively to emergencies and provide necessary services to the public, as each employee plays a crucial role in maintaining efficiency and responsiveness. Therefore, the impact of employee absences is significant and can disrupt the overall functioning of the communications center.